Delivery & Returns Policy
Free Delivery Terms and Conditions | Free delivery is only valid for water-based product orders to the value of $200 or higher (excludes international shipping). To qualify for free delivery, your goods ordered must be available and in-stock, payment must be received, and valid delivery details must be provided. Free delivery excludes spray guns, unless otherwise marked.
Standard Delivery Terms and Conditions | OI will dispatch all orders placed before 2pm same-day. Orders placed after 2pm are processed the next business day. If a particular stock is unavailable for dispatch within the above timeframes, the customer may be notified and either: The stock will be sent without the items that are unavailable. When the unavailable items become available they will then be sent separately. (More applicable if the unavailable items will take longer than 7 days to return to stock.) The entire order will be withheld until out of stock items return to stock. (Applicable if stock will return within 3 days).
Returns Policy | Sometimes we accidentally order something wrong or simply change our minds, that’s okay. We have a 60 day return policy. If you are looking to return any item, get in contact with us firstname.lastname@example.org and we’ll get you sorted. However, please check your order when it arrives. Claims made for the incorrect supply, short supply, items damaged in transit or any discrepancies with regards to an invoice must be made within two days of the delivery date.
Our full returns policy is available here.Contact Us