Frequently Asked Questions

Yes you can however please get in touch as soon as possible so we can work out logistics before your order is shipped. Contact us at orders@omegapaints.com.au

Unfortunately not at the moment. We are only shipping within Australia

Unfortunately we do not ship to PO Boxes.

You’ll receive a dispatch email when your order has been shipped. This email will also have a tracking link, so you can follow it until it reaches your door.

All orders placed before 2pm are processed same-day. Orders placed after 2pm are processed the next business day.

Delivery times and costs are calculated at checkout.

We ship Australia-wide.

Delivery times and costs are calculated at checkout. For specific queries, please contact orders@omegapaints.com.au

We accept Visa, Mastercard, American Express and PayPal. Unfortunately, we can’t accept cheques.

Yes of course. Just make sure that you wash them out properly and they can become your next flower pot.

No! Pro-Coat Interior AntiViral+ was developed as a “green” solution to antiviral coatings. Our product is a zero VOC (volatile organic compounds) paint with a low odour.

We always recommend a primer when painting new wall. However, Pro-Coat Interior AntiViral+ can be applied over any acrylic wall paint and is available in a range of APCO colours.

Our paint is self-priming so if it’s a previously-painted surface, you won’t need to prime it most likely. However, depending on the surface, you might need to do a coat or two beforehand for the best finish.
We recommend using our primer if you are painting over new drywall, surfaces that have damage or dramatically darker feature walls to ensure that you get that finish you were looking for.

Yes we do.

It will be effective within 6-8 hours of application. When viruses, bacteria and germs come in contact with painted surfaces, the Silver-ions break open the cell membrane of the microbe. The Silver-ions attach to metabolic enzymes, suffocating the cell, which then leads to binding to its DNA strands and stops the replication process. It is 99.9% effective against tested viruses and bacteria.

*Studies from Biotech Testing Services (an independent ISO/IEC 17025:2017 Accredited Testing Service)

As long as the paint film is maintained well and in good condition.

Exterior paint is made so that is durable against harsher conditions such as changing temperatures, humidity and direct sunlight. The exterior paint is the same as our interior paint however with added characteristics to withstand these harsher conditions.

We are currently working on getting you all the supplies needed for your next project. Stay tuned!

We are 100% Australian made. We make all our paint in our warehouse in Sydney.

We find sample swatches frustrating. They are tiny and often don’t look like the finished paint colour. Also, painting on actual samples can get very messy quickly so we use 30cm x 30cm samples that you can re-position and get a good feel of our how it will look on the wall. Less messy, cheaper and way more convenient.

We know how overwhelming it can be choosing from 1000’s of different colours so we’ve worked with experts to carefully pick 40 colours to make it easier for you. We find the more choice isn’t always better and it can become overwhelming very quickly. Each colour has been carefully chosen so whatever you pick, there is no wrong choice.

To arrange a return please contact our team at orders@omegapaints.com.au.

All cans of non-tinted paint from our APCO, Omega Paints, Poolkote, Hydrotech, Rustblock range and our accessories that are unopened, unused and in their original condition and packaging can be returned to us.

Our sticker samples are non-refundable.

Please review our full delivery and refund policy here.

If you are returning something due to incorrect ordering or change of mine, you can ship to our warehouse in Sydney (13-27 Melbourne Road, Riverstone NSW 2765). The shipping cost to return the product will need to be covered by you.

If for some reason the items you ordered are damaged, incorrect or faulty, Omega Industries will arrange return shipping and replacement of the affected items. But please let us know within 2 days of receiving your order and where possible document any damage or issues by taking photos of the items still in their original packaging.

Please note original shipping fees are non-refundable. Our full delivery & returns policy is available here.

For any product return, please contact Omega Industries by phone or email to establish an initial contact and reasons for the return. This includes products that carry a manufacturer’s warranty. Most online purchases can be returned or exchanged within 14 days by mail. Any cost incurred by the consumer in sending return & exchange items due to change of mind will be borne by the consumer and a 25% re-stocking fee will apply.

However, please check your order when it arrives. Claims made for incorrect supply, short supply, items damaged in transit or any discrepancies with regards to an invoice must be made within two days of the delivery date.

Please review our full delivery and returns policy here.

Yes! Depending on the paint you purchase each product comes with its own warranties. For eg. Our APCO interior & exterior range comes with life time warranty!