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Orders & Delivery

Can l update my shipping address?

Yes you can however please get in touch as soon as possible so we can work out logistics before your order is shipped. Contact us at orders@omegapaints.com.au

Do you ship internationally?

Unfortunately not at the moment. We are only shipping within Australia

Do you ship to PO boxes?

Unfortunately we do not ship to PO Boxes.

How do l track my order?

You’ll receive a dispatch email when your order has been shipped. This email will also have a tracking link, so you can follow it until it reaches your door.

What are the delivery times and costs?

All orders placed before 2pm are processed same-day. Orders placed after 2pm are processed the next business day.

Delivery times and costs are calculated at checkout.

Where do we ship?

We ship Australia-wide.

Delivery times and costs are calculated at checkout. For specific queries, please contact orders@omegapaints.com.au

Payments

What form of payments do you accept?

We accept Visa, Mastercard, American Express and PayPal. Unfortunately, we can’t accept cheques.

Products

Are the cans reusable?

Yes of course. Just make sure that you wash them out properly and they can become your next flower pot.

Do I need primer?

Our paint is self-priming so if it’s a previously-painted surface, you won’t need to prime it most likely. However, depending on the surface, you might need to do a coat or two beforehand for the best finish.
We recommend using our primer if you are painting over new drywall, surfaces that have damage or dramatically darker feature walls to ensure that you get that finish you were looking for.

Do you sell exterior paint?

Yes we do.

What is the difference between interior and exterior paint?

Exterior paint is made so that is durable against harsher conditions such as changing temperatures, humidity and direct sunlight. The exterior paint is the same as our interior paint however with added characteristics to withstand these harsher conditions.

What supplies do you offer?

We are currently working on getting you all the supplies needed for your next project. Stay tuned!

Where is your paint made?

We are 100% Australian made. We make all our paint in our warehouse in Sydney.

Why do we use stickers instead of paint samples?

We find sample swatches frustrating. They are tiny and often don’t look like the finished paint colour. Also, painting on actual samples can get very messy quickly so we use 30cm x 30cm samples that you can re-position and get a good feel of our how it will look on the wall. Less messy, cheaper and way more convenient.

Why does APCO only have 40 colours to choose from?

We know how overwhelming it can be choosing from 1000’s of different colours so we’ve worked with experts to carefully pick 40 colours to make it easier for you. We find the more choice isn’t always better and it can become overwhelming very quickly. Each colour has been carefully chosen so whatever you pick, there is no wrong choice.

Return & Refunds

How do l arrange a return?

To arrange a return please contact our team at orders@omegapaints.com.au.

What am l able to return?

All cans of non-tinted paint from our APCO, Omega Paints, Poolkote, Hydrotech, Rustblock range and our accessories that are unopened, unused and in their original condition and packaging can be returned to us.

Our sticker samples are non-refundable.

Please review our full delivery and refund policy here.

 

What are the return costs?

If you are returning something due to incorrect ordering or change of mine, you can ship to our warehouse in Sydney (13-27 Melbourne Road, Riverstone NSW 2765). The shipping cost to return the product will need to be covered by you.

If for some reason the items you ordered are damaged, incorrect or faulty, Omega Industries will arrange return shipping and replacement of the affected items. But please let us know within 2 days of receiving your order and where possible document any damage or issues by taking photos of the items still in their original packaging.

Please note original shipping fees are non-refundable. Our full delivery & returns policy is available here.

What is our return policy?

Sometimes we accidentally order something wrong or simply change our minds, that’s okay. We have a 60 day return policy. If you are looking to return any item, get in contact with us orders@omegapaints.com.au and we’ll get you sorted.

However, please check your order when it arrives. Claims made for incorrect supply, short supply, items damaged in transit or any discrepancies with regards to an invoice must be made within two days of the delivery date.

Please review our full delivery and returns policy here.

Warranty

Is there warranty on your paint?

Yes! Depending on the paint you purchase each product comes with its own warranties. For eg. Our APCO interior & exterior range comes with life time warranty!